Support
Getting help
Almost everything can be done from the message thread itself — just reply. Here is the whole list.
From your messages
| Reply with | What happens |
|---|---|
| STOP | The messages end and your subscription is cancelled, immediately. We confirm once, and then you will not hear from us. |
| HELP | What the service is, what it costs, and how to reach us. |
| DELETE | Erases the birth details you gave us. Immediate, and cannot be undone. It does not cancel your subscription — use STOP for that. |
| START | If you previously stopped and would like to come back. |
| “I'm actually a Leo” | Corrects your star sign. Say it however you like. |
Billing
Every receipt links to a billing page where you can update your card, see your payment history or cancel. Payments are handled by Stripe; we never see your card details.
We never charge your phone bill. Dinah does not use carrier billing or premium SMS. If you ever see a charge for Dinah on a mobile account, it did not come from us — please tell us so we can look into it.
Full details of price, renewal and cancellation are in the Terms of Service.
Reaching a person
Email help@heydinah.com and a person will reply. That is the fastest way to reach us, and the right address for billing questions, refunds, privacy requests and anything a keyword cannot handle.
If a reading ever gave you something that reads like medical, financial or legal advice, we want to know — that is a mistake on our side, not a feature.
Not getting your reading?
- Check the time you chose — replying in the thread will tell you what it is set to.
- Delivery depends on your carrier. If a morning is missed, the next should arrive normally.
- If you texted STOP at some point, you are unsubscribed. Text START to return.
- Still stuck? Email help@heydinah.com.